Terms of Service

Last updated: March 15, 2025

Introduction

Welcome to Ticketnation Philippines (hereinafter referred to as "the Company" or "Ticketnation"), an online platform that offers customers the opportunity to purchase tickets for various events, such as concerts, theater performances, sports events, and other live shows. By using our website (www.ticketnation.ph) or mobile application, you agree to be bound by these Terms and Conditions ("Terms").

Definitions

• Personal Information: Information we may collect when you register or purchase tickets.
• Event Organizer: The individual, group, or organization responsible for organizing and managing an Event.
• Ticket: A digital or physical document or proof of admission to an Event.
• User or you: Any person who uses the Ticketnation platform, whether as a visitor or a registered member.

Registration and Account Security

To purchase Tickets through Ticketnation, you may be required to create an account and provide accurate, complete, and up-to-date personal information. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to immediately notify Ticketnation of any unauthorized use of your account or any other breach of security.

Ticket Purchases

• All Ticket sales are final and non-refundable, except as required by law or in accordance with the Event Organizer's policies.
• Ticket prices, availability, and seating arrangements are determined solely by the Event Organizer and are subject to change without prior notice.
• Payment for Tickets must be made using the payment methods available on the Ticketnation platform. By submitting payment, you warrant that you are authorized to use the chosen payment method.
• Once your payment is confirmed, Ticketnation will issue an e-ticket to the email address you provided. It is your responsibility to check the accuracy of the e-ticket and notify Ticketnation of any discrepancies immediately.

Event Admission and Conduct

• To gain admission to an Event, you must present a valid e-ticket or physical Ticket, along with a valid photo ID.
• Event Organizers reserve the right to refuse entry or remove attendees from the venue if they violate any rules or regulations, or if their conduct is deemed inappropriate or disruptive.
• You acknowledge that you attend Events at your own risk and agree to indemnify and hold harmless Ticketnation and the Event Organizer for any personal injury, property damage, or other loss arising from your attendance.

Event Changes and Cancellations

• Event Organizers may change or cancel Events at their discretion. In such cases, Ticketnation will notify Users as soon as possible and provide information about refunds or exchanges, if applicable.
• Ticketnation is not responsible for any losses or expenses incurred by Users as a result of Event changes or cancellations, including but not limited to travel and accommodation costs.
• Please be aware that ticket fees and order processing fees are non-refundable. These fees play a crucial role in supporting the security and functionality of our platform, ensuring a seamless and secure ticketing experience for all users.

Intellectual Property

All content on the Ticketnation platform, including but not limited to text, graphics, logos, and images, is the property of Ticketnation or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from the Ticketnation platform without the prior written consent of Ticketnation.

Limitation of Liability

To the maximum extent permitted by law, Ticketnation shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the Ticketnation platform, your inability to use the platform, or any errors or omissions in the content provided.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the Philippines. Any disputes arising from these Terms or your use of the Ticketnation platform shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Privacy

Ticketnation respects your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy (www.ticketnation.ph/privacy) for information about how we collect, use, and disclose your personal information.

Changes to Terms and Conditions

Ticketnation reserves the right to amend or update these Terms at any time, without prior notice. Any changes will be effective immediately upon posting on the Ticketnation platform. Your continued use of the platform after any changes constitutes your acceptance of the revised Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Waiver

No failure or delay by Ticketnation in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.

Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Ticketnation with respect to your use of the Ticketnation platform, and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to your use of the platform.